Council Receives Valuable Community Feedback

Wyndham City residents have endorsed Council’s governance and leadership with the results of the 2019 Annual Community Survey showing a 4.3 per cent increase in these areas.

Wyndham City Mayor Cr Josh Gilligan said the survey showed that overall, Council has been performing well according to the annual poll of 1,200 residents, that helps inform how Wyndham City delivers services and tracks the municipality’s performance.

“We saw an increase across all areas of leadership and governance, from community consultation, maintaining trust and confidence, making decisions in the best interests of the community and advocating for their needs, which is the highest level of confidence we’ve seen since we began the survey in 2013.

“This demonstrates community confidence in our organisation’s leaders and elected representatives,” Cr Gilligan said

Council’s overall performance has increased over the past 12 months and is sitting at almost 7 out of 10, which the independent evaluator categorised as “good”.

Wyndham City Mayor Cr Josh Gilligan said satisfaction levels had continued to increase year on year since 2016.

“The information we gather from this survey supports our advocacy work with the State and Federal Governments as many of the issues raised can’t be addressed without State or Federal investment. It also helps shape our strategic planning, service delivery, and policy development,” Cr Gilligan said.

“More than a third of Wyndham residents highlighted congestion and commuting issues as their most significant problems, followed by 18 per cent claiming road maintenance and repairs were a major issue.”

“We understand that, with the rapid growth of our City, our infrastructure is not meeting the needs of our expanding population and we are working hard to resolve these issues.”

“We urgently need major road projects to be carried out as well as improved transport options. We highlighted these in our Pre-Budget Submission to the 2020-21 State Budget.”

“These projects will also improve the local job market and help stimulate the economy.

The survey also revealed:

  • More than a third, 37.6 per cent, of respondents were very satisfied with Council’s overall performance and only 4.7 per cent expressed they were dissatisfied.
  • The most common reasons respondents cited for the improvement in Council’s performance compared to last year was due to seeing road works and construction occurring, improvements in parks and gardens, more community consultation and engagement, and a general perception that improvements were being made.
  • The community has shown an increase of 4.3 per cent in its satisfaction for our community consultation and engagement, how we are meeting community needs, and the level of trust and confidence the community place in Council.
  • Satisfaction with Council’s customer service appears to be consistently high and measurably higher than the metropolitan Melbourne average.
  • The community also remains satisfied with our provision of the library and art and cultural services as well as provision of parks, gardens and repair of local roads, all receiving scores of good and above.
  • More than 40 percent of respondents said they felt ‘very safe’ in the public areas of the City of Wyndham at night, while just over 13.3 percent said they felt ‘unsafe’.
  • Residents perception of safety has steadily increased for the past three years since its low point in 2016.

The survey, which was undertaken between 5th October and 10th November 2019 involved face-to-face interviews with 1,200 randomly selected residents to gain feedback on a range of topics including Council performance and other issues as relevant to the community.

To read the full report by Metropolis Research, go to https://www.wyndham.vic.gov.au/about-council/wyndham-community/research-and-statistics

Source: Council Receives Valuable Community Feedback
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